Returns

SOMETHING NOT QUITE RIGHT? 

If for some unusual reason one of the products is found to be faulty, please let us know straight away so we can get a new one out to you quick smart. Depending on the warranty, you may prefer a credit or a refund. All you need to do is contact the team at info@dorsetaustralia.com.au or phone 1300 121 800 for a fast solution and collection of the original goods.

HAD A CHANGE OF HEART?

If you change your mind about an order – no worries! Simply contact us at info@dorsetaustralia.com.au for a refund of your order. Of course, we’d expect the goods to still be, well, good. That means unopened, unused, not worn or damaged, and in original packaging with all accessories included.

 

Your customer service advisor will advise you regarding the return method. You are welcome to a refund minus any delivery/postage charges, however a restocking fee of 10% of item value or $7.50 (the greater of) may apply. This will be processed inside 5 working days from receipt of goods.